Careers

This position is responsible for exterior and interior detailing of new and pre-owned vehicles as assigned. This typically involves cleaning and refurbishing, performing any combination of following duties:

• Professionally washing vehicle, jambs, bed, wheel wells, rims and engine compartment using various chemicals, pressure washer equipment, brushes and other tools.
• Removing vinyl, stickers, road paint, spores, rail dust, oxidation and other contaminants, as needed.
• Improving exterior painted and unpainted surfaces using tools and techniques such as clay bar, wet sanding, DA equipment, compound, polish, wax, sealants and others, as needed.
• Cleaning and conditioning interior surfaces and compartments using compressed air, vacuums, brushes, microfiber rags, sponges and a variety of chemicals and tools.
• Removing spots and stains from fabrics, headliners and leather surfaces, and reconditioning when appropriate.
• Applying paint or dye to fabrics, leathers, carpets, scratches and vinyl, when needed.
• Applying dealership branding material.

On a less frequent basis, the Detailer may be assigned other duties as necessary, in support of the day-to-day operation of the dealership, including but not limited to:

• Fueling vehicles 
• Assisting with dealership facilities maintenance- taking out trash, cleaning spills, etc.
• Washing/drying shop towels, putting away supplies, cleaning up the detail bays.

• Understanding the work on the repairs order & perform diagnostics according to the dealership.
• Properly filling out repair orders for parts and labor needed.
• Effectively preform quality repairs according to our labor guidelines.
• Communicate directly to the service advisors of all repairs and services needed.
• Test drive vehicles and confirm all repairs.

• Keep the lot clean and free of trash and debris.
• Fill in open holes in the lines and keep them straight.
• As vehicles are detailed and photographed, rearrange lines to keep like models together.
• Helping sales and service move vehicles to dedicated locations on the lot.
• Start all vehicles on the lot at least twice a week.
• Transporting vehicles to and from D3 facilities.
• Preforming extended test drives for service if needed.

This position is responsible for presenting new and pre-owned vehicles to prospective customers. This involves the following: 

• Develops a rapport and determining needs and preferences in order to present options, which includes providing test drives, qualifying buyers and developing quotes, suggesting trade-ins, features, and services, and addressing concerns or questions as necessary.
• Overcomes objections and uses negotiation skills to close sales and satisfy customers. 
• Attends sales training, morning meetings- prepared ready to go. 
• Takes direction from Sales Manager 
• A valid Arkansas Driver’s License
• One or more years of prior sales experience
• A basic working knowledge of Microsoft Office products, computer software, and internet-based automotive classifieds and consumer marketing websites (Auto Trader, Cars.com, CARFAX, Craigslist, etc.)
• Strong interpersonal and verbal communications ability, including demonstrated negotiation and presentation skills and a professional demeanor
• Ability to work irregular hours, which may include evenings, “bell-to-bell” hours, and/or Saturdays

Job description

We are seeking a dynamic and motivated individual to join our team as an Automotive Business Development Representative. This role is crucial in driving sales and fostering relationships within the automotive industry. The ideal candidate will possess excellent communication skills, a strong understanding of automotive trends, and a passion for exceeding sales targets.

Responsibilities:

1. Handle Inbound Calls: Answer incoming calls from customers or leads regarding inquiries, appointments, product information, or other related matters.
2. Make Outbound Calls: Initiate outbound calls to follow up on leads, schedule appointments, confirm appointments, etc.
3. Provide Product Information: Effectively communicate information about products offered by the company, addressing customer inquiries and providing accurate details.
4. Schedule Appointments: Coordinate and schedule appointments for customers with sales representatives based on their needs and availability
5. Maintain Customer Database: Accurately update and maintain customer information in the CRM (Customer Relationship Management) system, including contact details, inquiries, appointments, and any other relevant data.
6. Follow-Up with Leads: Conduct follow-up calls to leads who have expressed interest but have not yet made a purchase or scheduled an appointment.
7. Resolve Customer Issues: Address customer concerns, complaints, or issues in a professional and courteous manner, striving to achieve satisfactory resolutions.
8. Meet Performance Metrics: Meet or exceed performance metrics such as call volume, conversion rates, appointment setting targets, and customer satisfaction ratings.
9. Collaborate with Team Members: Work closely with other team members, including sales representatives and managers, to ensure seamless communication and coordination of customer interactions.
10. Adhere to Policies and Procedures: Follow company policies, procedures, and scripting guidelines to ensure consistency and quality in customer interactions.
11. Continuous Improvement: Participate in training sessions and professional development opportunities to enhance product knowledge, communication skills, and performance effectiveness.
12. Maintain Professionalism: Maintain a professional demeanor, positive attitude, and courteous demeanor at all times, reflecting positively on the company's brand image.

By fulfilling these responsibilities, BDC call center representatives play a crucial role in driving customer engagement, satisfaction, and ultimately, business growth.

Qualifications:

1. Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers over the phone, as well as for conveying information clearly and professionally.
2. Customer Service Experience: Prior experience in customer service roles, preferably in a call center or similar environment, is often desired. Candidates should have a strong customer-centric approach and the ability to address inquiries and concerns with empathy and patience.
3. Sales Aptitude: While not always required, a basic understanding of sales principles and techniques can be beneficial for engaging with leads, identifying opportunities, and scheduling appointments.
4. Organization Skills: The ability to manage multiple tasks, prioritize workload, and maintain accurate records is important for handling inbound and outbound calls, scheduling appointments, and updating customer information in CRM systems.
5. Computer Literacy: Proficiency in using computers and familiarity with CRM software, call center applications, and basic office productivity tools (e.g., Google Sheets, Docs, etc.) are typically required for entering data, accessing customer information, and generating reports.
6. Adaptability: The capacity to adapt to changing priorities, procedures, and technologies is important in a fast-paced call center environment where customer needs and business requirements may evolve rapidly.
7. Problem-Solving Skills: Candidates should demonstrate the ability to think critically, troubleshoot issues, and resolve customer concerns efficiently, often under time constraints.
8. Team Player: Collaboration and teamwork are key aspects of many BDC call center environments. Candidates should be able to work effectively with colleagues, share information, and contribute to team goals.
9. Attention to Detail: Accuracy in data entry, record-keeping, and following processes is crucial for maintaining the integrity of customer information and ensuring compliance with company policies and procedures.
10. Professionalism: Maintaining a professional demeanor, positive attitude, and respectful communication with customers and colleagues is essential for representing the company's brand image and fostering positive relationships.
11. These qualifications help ensure that BDC call center representatives are equipped to handle customer interactions effectively, contribute to business development efforts, and uphold service quality standards.